Shipping & Returns

We will process your order within 3 business days unless an order processing delay has been noted on the website.

Most orders arrive in 3-4 business days after being shipped. 

If you received a damaged or defective product, please notify us within 48 hours for assistance. Please include photos of the damage or issues with your candle to help us with your claim for replacement. Candles that have not been used with proper care are not considered defective.

If you have any questions or concerns, please contact us at fernwehcandleco0@gmail.com